Day 14: How we built a data science and innovation lab for a global retailer

  1. How did we… create a data science & innovation lab for a global retailer? Solving complex problems faster. The Institute of Clever Stuff logo.
  2. We've worked with a global furniture retailer to transform their business, make bold decisions and achieve leading results. 100s of millions of Euros value supported to date. 50x return on investment. 100+ business questions and answers. 11,000+ users of our products across over 30 countries.
  3. Off the back of a napkin idea in Summer 2019 to drive analytics and innovation, the idea for a dedicated Analytics and Innovation Hub came to life. The ICS partnered with the client to create a strategy and operating model for the hub, a team that grew to over 100 data engineers, data scientists, developers, designers, and product owners to become a global leader in analytics driven decisions and innovation. Through the partnership we have embedded tools and processes that help manage their pipeline of business challenges and questions from inception through to results.
  4. Building an analytics hub & capability, shown as a timeline from 2017 to now. In 2017: 1 question answered, 1 team. Then 50+ questions answered, 11 teams. Now: 100+ questions answered, 29 teams. Along the way: bringing insight to the many; establishing data science as a service within the hub; building the op model to scale analytics; delivering change, driving adoption and embedding into decision making; building capability.
  5. Global products we have built and rolled out. Site Selection: how do we evaluate the impact of opening new store formats to support major investment decisions and expansion strategies? Service Pricing Optimisation: how do we set the optimal price for delivery & collect services, in a world where consumer preferences are changing so fast? Sales Forecasting: how do we confidently forecast sales of products accurately globally? Cost Benchmarking: how do we identify cost saving opportunities automatically? Marketing Investment: how do we review the impact of media investment, on both financial and non-financial KPIs?
  6. A client quote: "The ICS put Analytics & Digital on the map in the organisation…with 11,000+ users in 30+ countries in less than a year, the results of the Reporting Hub speak for themselves. Developed in collaboration, the ICS has introduced agile ways of working and their Conversational Analytics approach. We now have a long-lasting legacy to support us in making better decisions while reducing cost."
  7. Wanna hear more? Reach out to us to find out more information about this particular case study! The Institute of Clever Stuff logo.
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