Day 15: Top 6 questions of the year

  1. Top 6 questions of the year that we have answered with our clients. Picking out a top 6 highlight questions on our clients' minds from the year is always a tough one, as there have been so many great questions, and also, questions that generated the best return – commercially, operationally and ethically. A Christmas tree drawn as a navy zigzag, hung with baubles.
  2. What are the top six questions that we've been asked this year? How do we lead in ESG and sustainability by engaging all colleagues in taking positive people and planet actions alongside driving growth (>1000 actions that make a difference)? How do we do more for less, learn from the highest performing parts of our business and build an ongoing cost optimisation action register to maximise revenue at the lowest cost (>£500m cost reduction)? How do we dynamically assess and adjust prices based on near real time behaviours and deliver better value for customers, and returns for the business (>60% of customers rating good value)? How do we optimise supply and demand, to minimise out of stock whilst not carrying excess inventory and meet customer needs and business value return (>1.2% increase in margin)? How do we create an end-to-end view of our customers throughout their lifetime with us, so that we can provide tailored promotions, experiences and relevant offers to drive loyalty and create a better return on investment? How do we invest in the right mix of sites alongside online channels to maximise customer interactions and access to the right services and products, at the right time for our customers?
  3. Leading in ESG and Sustainability. How do we lead in ESG and sustainability by engaging all colleagues in taking positive people and planet actions alongside driving growth (>1000 actions that make a difference)? A mint bauble.
  4. Leading in sensitive cost optimisation. How do we do more for less, learn from the highest performing parts of our business and build an ongoing cost optimisation action register to maximise revenue at the lowest cost (>£500m cost reduction)? A purple bauble.
  5. Delivering the best prices for our customers. How do we dynamically assess and adjust prices based on near real time behaviours and deliver better value for customers, and returns for the business (>60% of customers rating good value)? A mint bauble.
  6. Balancing the availability and excess inventory challenge. How do we optimise supply and demand, to minimise out of stock whilst not carrying excess inventory and meet customer needs and business value return (>1.2% increase in margin)? A striped purple bauble.
  7. Leading in our customer offer. How do we create an end-to-end view of our customers throughout their lifetime with us, so that we can provide tailored promotions, experiences and relevant offers to drive loyalty and create a better return on investment? A mint bauble with a snowflake.
  8. Lead in our market presence. How do we invest in the right mix of sites alongside online channels to maximise customer interactions and access to the right services and products, at the right time for our customers? A purple patterned bauble.
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